Contact
Use the appropriate address below — it helps us route your message quickly.
We don’t use a contact form. Email is direct, private, and creates a clear record. Response times vary — bug reports and security disclosures are prioritised.
- General
General questions about the product, how it works, or anything else.
info@novusstreamsolutions.com- Privacy
Questions about our privacy practices, data handling, or requests under applicable privacy law.
privacy@novusstreamsolutions.com- Security
Responsible disclosure of security vulnerabilities. We aim to respond within 48 hours. See also our security policy.
security@novusstreamsolutions.com- Legal
Legal notices, DMCA, copyright, or any formal correspondence. Include a return address and relevant details.
legal@novusstreamsolutions.com- Bug reports
Found something broken? Please include your browser and OS version, what you were doing, and what you expected to happen.
bugs@novusstreamsolutions.com- Feature requests
Have an idea that would make the tool better? We'd love to hear it. Include a description of the problem you're trying to solve.
features@novusstreamsolutions.com
A note about support
Before emailing, you may find a faster answer in our Help Center or FAQ. Common topics like “why does my export look black in Photoshop” and “how to use the brush tool” are covered there in detail.
NSS Background Remover is a small, self-funded product. We read every email and do our best to respond, but response times can vary. We appreciate your patience.