Learn

Four ways to find an answer

Everything on the NSS platform is self-serve: there’s no account manager or onboarding call, so the documentation has to carry the weight. This section gathers the four places an answer can live, and knowing which one to open first will save you time.

The Help centreis the deepest layer: more than fifty task-focused articles, one for nearly every tool and feature, each walking through the workflow from first click to export. Go there when you’re mid-task and something specific isn’t behaving: a halo around a cut-out, an export that looks wrong in another app, a video that won’t load. Articles include the troubleshooting steps we’d try ourselves, in order.

How it worksanswers a different question: not “which button do I press” but “what is actually happening to my image.” It explains the on-device AI pipeline: how models are downloaded and cached, why processing stays in your browser, and what true straight-alpha transparency means for your exports. Read it once and the rest of the platform makes more sense.

The Blog is where the broader craft lives: image-format deep dives, transparency techniques, platform requirements, and practical photography and e-commerce guides that apply whether or not you use our tools. And the FAQis the quick-reference layer, short answers to the questions we’re asked most, grouped by topic, for when you need a one-line answer rather than a walkthrough. If you can’t find what you need in any of the four, the contact page is always an option; unanswered questions regularly become the next help article.